Plumbing membership FAQs.

No. It is a service membership, not an insurance policy. It does not reimburse losses, pay another contractor or replace buildings or contents insurance. The Membership Terms set out exactly what is included.

Essential is £4.99 a month or £50 a year. Boiler Essential and Plus are each £11.99 a month or £130 a year. Boiler Plus is £21.99 a month or £250 a year. Monthly prices are 12 instalments of a fixed annual membership (£59.88, £143.88, £143.88 or £263.88 a year). A one-off £5 joining fee is added to the first payment. All prices include VAT.

One plumbing appointment each membership year: up to 30 on-site minutes on Essential, 60 on Plus and 90 on Boiler Plus. Boiler Essential has no included labour. The up to £150, £300 and £450 values are maximum comparisons, not cash or credit; the time allowance is the contractual limit. Unused time expires at the end of the appointment and does not roll over.

They cost the same. Boiler Essential puts the annual boiler service first: one qualifying service and 5% off materials, with no included labour, so all plumbing labour is chargeable. Plus puts plumbing labour first: one appointment of up to 60 minutes (up to £300 value) and 10% off materials, with no boiler service.

Yes: 5% on Essential and Boiler Essential, 10% on Plus and 15% on Boiler Plus. The discount applies to our standard selling price for materials we supply. We fit only parts and materials supplied by us or our appointed provider.

On Boiler Essential and Boiler Plus: one qualifying annual service for one supported domestic mains-gas boiler. If you pay annually you can request it from day 15. If you pay monthly it becomes available after the ninth successful instalment in that membership year, or earlier if we agree and the remaining annual balance is paid. Repairs, parts and landlord gas safety certificates are not included.

Services are delivered by AFS Plumbing & Heating Ltd and other vetted, appropriately insured and, where required, registered contractors. AFS hold a 4.9 star rating from 155 Google reviews. Gas work is only ever carried out by a Gas Safe registered business.

There is no separate fee simply for attending an accepted eligible request. Labour, diagnosis, materials and other authorised costs remain chargeable unless a plan benefit applies. On Boiler Essential, all plumbing labour is chargeable.

There is no fixed limit on eligible requests. Each request must be genuinely separate, eligible and accepted after triage. It does not mean free attendance, labour or parts every time.

Members get priority service. For accepted eligible plumbing emergencies in the service area, we aim to attend within four hours. This is a target, not a guarantee, and the first visit may be to isolate or make safe.

Where suitable, yes. Photos, video or a video call help us identify the fault and likely parts. If a part can't be identified remotely, a diagnostic visit normally uses your included labour appointment, or is chargeable on Boiler Essential.

If an appointment is cancelled, moved or missed with less than 36 hours' notice, or nobody is there to give access, we may charge a fee stated when booking, and an included labour or boiler-service appointment may count as used. We take genuine emergencies into account.

Yes. You can nominate up to two authorised household contacts to report faults and arrange appointments. They cannot change your plan, payments or renewal, and you remain responsible for any charges they approve.

You can transfer the remaining membership term to your new home if it passes our postcode and property checks. Your renewal date stays the same and the transfer does not create a new waiting period, labour allowance or boiler service.

The main exclusions are pre-existing faults, recent poor workmanship, concealed or inaccessible items, specialist shower systems, guttering and rainwater, public, main or shared drains, external mains, gas and boiler repairs, heat pumps, opening up and making good. The full list is in clause 12 of the Membership Terms.

Register your interest on the site and we will call you to talk it through and get you set up. Once online applications open, you can check your postcode, choose a plan, read the Key Information and pay securely online.

Yes. Call 0116 481 0899 and we will take you through the same questions and Key Information. If you don't use email, we post your Membership Confirmation, Key Information, Terms and cancellation form.

There is a 14-day waiting period from your start date, so benefits begin on day 15. Problems that existed, were apparent or arose before day 15 are not eligible.

You can cancel a new membership within 14 days of it starting without giving a reason. After that, the current 12-month term does not normally end early, but you can switch off automatic renewal at any time, so the membership ends when the current term ends. The Membership Terms (clause 15) set out every option.

Yes. It renews for another fixed 12 months unless you switch off the next renewal before the Renewal Date. You can switch it off at any time, including straight after joining, online, by phone, email or post. Your current term and its remaining payments carry on; switching off only stops another 12-month term starting. We send reminders about 30, 15 and 7 days before renewal, and a renewed term has a 14-day renewal cooling-off period.

Yes. Give a friend your membership number before they join. Once they have completed the cooling-off and waiting periods and been an active, paid member for at least 30 days, with both accounts up to date, you each receive £10 account credit. Credit is not cash.

Landlords can join for an eligible property they are responsible for, and must nominate an adult who can give access and approve work. Tenants can join only if they are responsible for the plumbing and can approve work and charges.

Leicester and roughly 20 miles around it where the full postcode passes our checker, including Oadby, Wigston, Syston, Loughborough, Hinckley, Market Harborough, Coalville and Lutterworth. Ashby-de-la-Zouch, Oakham and Melton Mowbray are not covered, even though they sit inside that radius.