Terms and conditions.

About these terms

These terms cover the Home Advantage Cover membership, provided by AFS Plumbing and Heating. By joining you agree to them. They do not affect your statutory rights as a consumer.

PLACEHOLDER: this page is a working draft and must be reviewed and completed by AFS and their solicitor before launch. The clauses below describe how the service is intended to work.

What the membership is

A membership is a service agreement, not an insurance policy. You pay a monthly or annual fee and in return we attend covered plumbing problems at your home without charging a separate call-out fee.

What is included

What is included depends on your plan and is listed on the what is covered page and in your welcome pack. In general it covers plumbing inside your home from the internal stop tap onwards, including burst and leaking pipes, blocked toilets and internal waste, and on higher plans taps, showers, radiators and heating.

What is not included

Gas appliances and boiler repairs, drains and pipework outside the boundary of your property, the water supply pipe before your internal stop tap, new installations and upgrades, damage caused by DIY or misuse, faults that existed before your cover started, and making good such as redecorating or tiling.

Payment

Membership is paid monthly or annually in advance. Prices are shown on the plans page. If a payment fails we will contact you, and cover may be paused until payment is up to date.

Cancelling

PLACEHOLDER: confirm the cooling off period, notice period and any minimum term. Consumer contracts entered into online normally carry a 14 day cancellation right.

Fair use

Cover is for genuine faults at your home. It does not cover deliberate damage, commercial premises, or repeat callouts for a problem you have been advised to have permanently repaired.

Complaints

If something goes wrong, call 0116 481 0899 or email hello@homeadvantagecover.co.uk and we will put it right. We aim to respond within five working days.