I came home to find water pouring from the loft tank overflow. He was with me within 40 minutes of the call. He quickly located what was wrong, sourced a new part, collected it, and fixed the problem within 2 hours of the call-out. His prompt response averted what could have been a very serious situation.
What's covered
What our plumbingmembershipincludes.
Eligible accessible internal plumbing, what each membership adds, and what is excluded. The Membership Terms always apply in full.
Every membership gets priority service and no separate call-out fee for accepted eligible requests. Included labour applies on Essential, Plus and Boiler Plus; on Boiler Essential, plumbing labour is chargeable. Eligibility always depends on the cause, access, responsibility, safety and the exclusions. Read the full exclusions
What's covered
Included labour
One appointment a year: up to 30 on-site minutes on Essential, 60 on Plus and 90 on Boiler Plus (up to £150, £300 or £450 value, a maximum comparison, not cash). Boiler Essential has no included labour.
Essential, Plus and Boiler PlusMaterials discount
5% on Essential and Boiler Essential, 10% on Plus and 15% on Boiler Plus, off our standard selling price for materials we supply.
All membershipsAnnual boiler service
One qualifying service a year for one supported domestic mains-gas boiler. Bookable from day 15 if paid annually, or after the ninth monthly instalment. Repairs, parts and landlord certificates are not included.
Boiler Essential and Boiler PlusInternal supply pipework
Leaking or burst accessible pipes inside your home, from the internal stop tap onwards.
All membershipsWater through a ceiling
We isolate the water and make it safe. Opening up, trace and access and making good are not included.
All membershipsToilets and accessible cisterns
Blocked, overflowing or faulty toilets. Concealed cisterns without a suitable service opening are excluded.
All membershipsInternal waste connections
Blocked or leaking sinks, basins, baths and waste pipes inside your home.
All membershipsTaps
Dripping or leaking kitchen and bathroom taps.
All membershipsAccessible shower pipework
Leaks on the ordinary pipework feeding a shower. The shower unit and specialist or concealed systems are excluded.
All membershipsRadiators and valves
Leaking radiators and radiator valves.
All membershipsInternal stop taps
Stuck, seized or leaking internal stop taps.
All membershipsA plumbing service membership for homes in the Leicester area, with four plans on a fixed 12-month membership, paid monthly or upfront. Every plan includes priority service, no separate call-out fee for accepted eligible requests and no fixed limit on eligible requests. It is a service membership, not insurance, provided by AFS Plumbing and Heating Ltd.
Essential is £4.99 a month, Boiler Essential and Plus are £11.99, and Boiler Plus is £21.99, as 12 instalments of a fixed 12-month membership. Paying upfront for the year costs £50, £130, £130 or £250. A one-off £5 joining fee is added to the first payment.
There is no separate fee simply for attending an accepted eligible request. Labour, diagnosis, materials and other authorised costs remain chargeable unless a plan benefit applies. On Boiler Essential, all plumbing labour is chargeable.
Members get priority service. For accepted eligible plumbing emergencies in the service area, we aim to attend within four hours. This is a target, not a guarantee, and the first visit may be to isolate or make safe.
Leicester and roughly 20 miles around it where the full postcode passes our checker, including Oadby, Wigston, Syston, Loughborough, Hinckley and Market Harborough. Ashby-de-la-Zouch, Oakham and Melton Mowbray are not covered.
When we accept your application and send your Membership Confirmation. There is a 14-day waiting period, so benefits start on day 15. If you pay monthly, the boiler service on Boiler Essential and Boiler Plus becomes bookable after your ninth successful instalment.
Services are delivered by AFS Plumbing & Heating Ltd and other vetted, appropriately insured and, where required, registered contractors. Gas work is only ever carried out by a Gas Safe registered business.
Ring us on 0116 481 0899. Where suitable, you can send photos or a video, or we can do a video call, to help us assess the fault. If a part can't be identified remotely, a diagnostic visit normally uses your included labour appointment, or is chargeable on Boiler Essential.
Yes. It renews for another fixed 12 months unless you switch off the next renewal before the Renewal Date, which you can do at any time. Your current term and its payments carry on until it ends. We send reminders about 30, 15 and 7 days before renewal.
In plain terms
The bits people ask about most.
Membership benefits apply to eligible accessible plumbing inside your home, from the internal stop tap onwards: supply pipework, waste connections, toilets, taps, accessible shower pipework, radiators, radiator valves and stop taps. Eligibility always depends on the cause, access, responsibility, safety and the exclusions.
Burst and leaking pipes
The most common winter call in Leicester. Cold snaps freeze water in exposed pipes, the ice expands, and the pipe splits when it thaws. We isolate the supply and make it safe, then repair accessible pipework where that is safe and economic.
Water coming through a ceiling
Usually a failed joint, an overflowing cistern or a shower tray leak on the floor above. We isolate and make safe first. If the leak is hidden, opening up, trace and access and making good are not included, and we explain the options and costs before any chargeable work.
Blocked toilets and waste
Sinks, basins, baths and toilets inside the property. Blockages in the drains outside your boundary belong to the water company, and we will tell you if that is what you are dealing with.
Taps, showers and stop taps
A dripping tap wastes water and money, and a stop tap that will not turn is a problem the day you need it most. Taps and internal stop taps are eligible on every membership. For showers, the accessible pipework is eligible; the shower unit and specialist or concealed systems are not.
Gas and boilers
Gas and boiler repairs are not membership benefits. Boiler Essential and Boiler Plus include one qualifying annual service for a supported domestic mains-gas boiler, carried out through a Gas Safe registered business. Repairs and parts need a separate quote.
Want the detail? Read the Key Information, the full exclusions, or call 0116 481 0899 and ask about your specific problem.
Reviews
4.9155 Google reviewsReal jobs, real reviews
Really pleased with the service. Turned up when they said they would, sorted the problem quickly, and explained everything clearly. Friendly, professional, and didn't leave any mess behind. Fair price too. Would definitely use them again.
Zach came out urgently for a leak under our kitchen sink. He was very professional, kept us informed at all times and got the job done. Highly recommend.
Very good plumber, had a problem with my radiator leaking. Zach was very good on the phone, managed to get me a beautiful radiator within a day and replace my old one. Really fast response, great pricing, very tidy!
Came out and repaired my parent's toilet after them being ripped off by another company. Very professional, and understood my concerns about older people being ripped off and scammed by other companies. Would definitely recommend him.
I'm really happy with the service Zach and his team provided. There was good communication prior to visiting, they arrived bang on when they said they would, fixed the problem and didn't leave any mess behind. I will definitely be using them again.
My shower unit broke and as the primary carer for my elderly mother, time is of the essence. Zach told me not to worry and asked me to send a few photos. Within a day or so, he replaced our old electric shower with a much better and newer one. I most definitely would recommend him.
Have used Zach on two separate occasions and found the service to be nothing short of excellent. First time I had to call to deal with an emergency leak, which he attended quickly on short notice. I'm always happy to recommend an honest, helpful and reliable independent tradesperson.
The team were most helpful, professional and experienced at sorting out the ongoing problems we had. I would certainly recommend this company, everything was straight forward from beginning to end, they sorted all the problems out and did an absolute cracking job!
Has worked with Zach on several occasions across different properties, and his service has been consistently excellent. He is highly responsive with a quick turnaround and always provides clear images and videos identifying the source of the issue.
I would highly recommend Zach and his team. Unlike many plumbers they are responsive to messages (however busy they are), they offer great guidance and advice and deliver a fabulous result.
I highly recommend Zach from AFS Plumbing and Heating Ltd for professional plumbing services.
Reviews for AFS Plumbing and Heating, the team behind Home Advantage Cover. Read all 155 on Google.
Questions? Just ask.
Memberships from £4.99 a month across 4 options, with priority service and no separate call-out fee for accepted eligible requests.