Every membership includes priority service, no separate call-out fee for accepted eligible requests and no fixed limit on eligible requests. Essential, Plus and Boiler Plus add included labour. Boiler Essential and Boiler Plus add a qualifying annual boiler service.
Our plumbing-first entry plan, with up to £150 included labour value and 5% off materials.
12 monthly instalments: £59.88 a year, fixed 12-month membership
or £50 paid upfront for the year
Save £9.88 by paying annuallyOne qualifying annual boiler service and 5% off materials. No included labour, so all plumbing labour is chargeable.
12 monthly instalments: £143.88 a year, fixed 12-month membership
or £130 paid upfront for the year
Save £13.88 by paying annuallyPlumbing labour first, with up to £300 included labour value and 10% off materials. No boiler service.
12 monthly instalments: £143.88 a year, fixed 12-month membership
or £130 paid upfront for the year
Save £13.88 by paying annuallyOne qualifying annual boiler service, up to £450 included labour value and 15% off materials.
12 monthly instalments: £263.88 a year, fixed 12-month membership
or £250 paid upfront for the year
Save £13.88 by paying annuallyBoiler Essential and Plus are both £11.99 a month. Boiler Essential puts the annual boiler service first. Plus puts plumbing labour first.
Four-hour emergency attendance target. For accepted eligible plumbing emergencies in the service area, we aim to attend within four hours. This is a target, not a guarantee, and the first visit may be to isolate or make safe.
All prices include VAT. Labour beyond an included allowance, all plumbing labour on Boiler Essential, and materials after your discount are chargeable, subject to the Membership Terms and exclusions.
For accepted eligible plumbing emergencies in the service area, we aim to attend within four hours. This is a target, not a guarantee, and the first visit may be to isolate or make safe.
Please read this before joining. It summarises the Membership Terms, which always apply in full.
The Membership lasts for 12 months. Paying monthly means 12 instalments of the annual commitment; it is not a monthly rolling membership.
The Membership automatically renews for another fixed 12-month term unless you switch off the next renewal before the Renewal Date. You can switch it off at any time, including straight after joining. Switching it off does not end the current term, stop its remaining instalments or remove current benefits; it only stops another 12-month term starting. We send reminders about 30, 15 and 7 days before renewal, and a renewed term has a 14-day renewal cooling-off period.
You normally have 14 days from the contract date to cancel a new Membership. Most benefits begin on day 15; the monthly-paid boiler service has the later availability stated below. Faults that existed, were apparent or arose before day 15 are not eligible.
This is a service membership, not an insurance policy. It does not reimburse losses, pay another contractor or replace buildings or contents insurance.
There is no separate fee simply for attending an accepted eligible Membership Request. Labour, diagnosis, materials and other authorised costs remain chargeable unless a plan benefit applies.
Essential includes one appointment of up to £150 labour value, Plus up to £300 and Boiler Plus up to £450. Boiler Essential has no Included Labour. The advertised values are maximum comparisons, not cash credits.
Boiler Essential and Boiler Plus each include one qualifying annual service for one supported domestic mains-gas boiler. Annual payers may request it from day 15; monthly payers may request it after nine successful instalments. Repairs, parts and landlord certificates are not included.
Materials are charged separately after the plan discount. Discounts apply to our standard selling price. We fit only parts and materials supplied by us or our appointed provider.
For an accepted Qualifying Emergency in the Service Area, we aim to attend within four hours. This is a target, not a guarantee, and the first attendance may only isolate or make the problem safe.
Pre-existing faults, recent defective workmanship, concealed or inaccessible items, proprietary shower systems, external rainwater goods, public/main/shared drains, external mains, gas repairs, heat pumps, access and making good are excluded unless separately quoted.
Less than 36 hours' notice for a cancelled, moved or missed appointment may trigger a charge and use the Included Labour or boiler-service benefit.
Photos and boiler details are optional at signup. A diagnostic visit required because a part cannot be identified remotely normally uses the Included Labour appointment or is chargeable on Boiler Essential.
The existing member and new member each receive £10 HAC account credit after the new member has provided the existing member's valid Membership number before acceptance, completed the cooling-off and waiting periods, remained active and paid for at least 30 days, and both accounts are up to date.
A one-off £5 joining fee is collected with the first payment for a new Membership and is not charged again on renewal.
From HAC Membership Terms and Conditions v0.18, dated 7 November 2026.
Every membership gives you the same local team, priority service, no separate call-out fee and no fixed limit on eligible requests. The differences are included labour, the discount on materials, and whether a qualifying annual boiler service is included.
Our plumbing-first entry plan. Up to £150 included labour value, which is one appointment of up to 30 on-site minutes each membership year, and 5% off materials we supply, from £4.99 a month.
For homes where the annual boiler service matters most. One qualifying annual boiler service and 5% off materials, for £11.99 a month. There is no included labour, so all plumbing diagnosis and labour is chargeable.
Our recommended plan for plumbing value. Up to £300 included labour value, one appointment of up to 60 on-site minutes, and 10% off materials, for £11.99 a month. Plus does not include a boiler service.
Our most complete membership. One qualifying annual boiler service, up to £450 included labour value (one appointment of up to 90 on-site minutes) and 15% off materials, for £21.99 a month.
Monthly payments are 12 instalments of a fixed annual membership, not a rolling monthly plan. Paying upfront for the year saves £9.88 on Essential and £13.88 on Boiler Essential, Plus and Boiler Plus. A one-off £5 joining fee is added to the first payment. If you pay monthly, the boiler service becomes bookable after your ninth successful instalment.
Memberships renew automatically for another fixed 12 months unless you switch off renewal before the Renewal Date. You can do that at any time, even straight after joining: your current term and its payments carry on, and the membership simply ends when that term ends. We send reminders about 30, 15 and 7 days before renewal. How renewal works or switch off automatic renewal.
Still unsure? Ring 0116 481 0899 and tell us about your home. We will point you at the right membership, even if that is the cheapest one. See what is and is not covered first if you prefer.
I came home to find water pouring from the loft tank overflow. He was with me within 40 minutes of the call. He quickly located what was wrong, sourced a new part, collected it, and fixed the problem within 2 hours of the call-out. His prompt response averted what could have been a very serious situation.
Really pleased with the service. Turned up when they said they would, sorted the problem quickly, and explained everything clearly. Friendly, professional, and didn't leave any mess behind. Fair price too. Would definitely use them again.
Zach came out urgently for a leak under our kitchen sink. He was very professional, kept us informed at all times and got the job done. Highly recommend.
Very good plumber, had a problem with my radiator leaking. Zach was very good on the phone, managed to get me a beautiful radiator within a day and replace my old one. Really fast response, great pricing, very tidy!
Came out and repaired my parent's toilet after them being ripped off by another company. Very professional, and understood my concerns about older people being ripped off and scammed by other companies. Would definitely recommend him.
I'm really happy with the service Zach and his team provided. There was good communication prior to visiting, they arrived bang on when they said they would, fixed the problem and didn't leave any mess behind. I will definitely be using them again.
My shower unit broke and as the primary carer for my elderly mother, time is of the essence. Zach told me not to worry and asked me to send a few photos. Within a day or so, he replaced our old electric shower with a much better and newer one. I most definitely would recommend him.
Have used Zach on two separate occasions and found the service to be nothing short of excellent. First time I had to call to deal with an emergency leak, which he attended quickly on short notice. I'm always happy to recommend an honest, helpful and reliable independent tradesperson.
The team were most helpful, professional and experienced at sorting out the ongoing problems we had. I would certainly recommend this company, everything was straight forward from beginning to end, they sorted all the problems out and did an absolute cracking job!
Has worked with Zach on several occasions across different properties, and his service has been consistently excellent. He is highly responsive with a quick turnaround and always provides clear images and videos identifying the source of the issue.
I would highly recommend Zach and his team. Unlike many plumbers they are responsive to messages (however busy they are), they offer great guidance and advice and deliver a fabulous result.
I highly recommend Zach from AFS Plumbing and Heating Ltd for professional plumbing services.
Reviews for AFS Plumbing and Heating, the team behind Home Advantage Cover. Read all 155 on Google.
Give us a ring and a real local person will help you pick the right membership for your home. No hard sell.